PRIVACY POLICY

Effective Date: 15/04/2025

Introduction

This Privacy Policy (“Policy”) describes how EuroAI Assist, operating under the domain euroaiassist.com (the “Company,” “we,” “us,” or “our”), collects, uses, and shares personal data when you use our business-to-business (B2B) software services. This Policy is designed to comply with the General Data Protection Regulation (GDPR).

1. Data Controller

EuroAI Assist is the data controller for the personal data collected through its services. Our registered office is located at [Company Address].

2. Personal Data We Collect

We may collect and process the following personal data about you:

  • Contact Information: Name, email address, phone number, and address.
  • Account Information: Username, password, and account preferences.
  • Usage Data: Information about how you use our services, such as activity logs and IP address.
  • Device Information: Information about your device, including browser type and version, time zone setting, and operating system.

3. How We Use Your Personal Data

We use the personal data we collect for the following purposes:

  • Providing Services: To provide and manage our software services and customer support.
  • Communication: To send administrative information, updates, and marketing material according to your preferences.
  • Improvement and Analysis: To analyze data to understand user behavior and improve our services.

We will only process your personal data when we have a legal basis to do so. These bases include:

  • Performance of a Contract: To provide our services as requested by you.
  • Legitimate Interests: For our legitimate interests in managing our business and conducting marketing activities.
  • Consent: When you have given consent for specific purposes.
  • Legal Obligations: To comply with legal obligations that we are subject to.

5. Data Sharing and Transfers

  • We may share your personal data with service providers and partners to operate our business and perform our services.
  • We ensure that any third parties with whom we share your data are capable of providing the level of protection required under GDPR.
  • Personal data may be transferred to jurisdictions outside of the European Economic Area (EEA) that do not have equivalent data protection laws. In such cases, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

6. Data Retention

We retain personal data only as long as necessary to satisfy the purposes for which it was collected or as required by law. Specific retention periods vary depending on the data category and purpose of processing.

7. Your Rights

Under GDPR, you have certain rights concerning your personal data, including:

  • Access: Right to request a copy of your personal data.
  • Rectification: Right to request correction of inaccurate data.
  • Erasure: Right to request deletion of your data under certain circumstances.
  • Restrict Processing: Right to request the restriction of processing activities.
  • Data Portability: Right to receive personal data you have provided in a structured format.
  • Object: Right to object to certain processing activities.
  • Withdraw Consent: Right to withdraw consent at any time when processing is based on consent.

To exercise any of these rights, you can contact us at legal@euroaiassist.com.

8. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or destruction.

9. Changes to this Policy

We may update this Policy to reflect changes to our data practices. If we make any significant changes, we will notify you by email (if feasible) or via our website. The revised Policy will be effective as of the published effective date.

10. Contact Information

If you have any questions or concerns about this Policy or our data practices, please contact us at legal@euroaiassist.com.